Questioning and Listening Skills Training 

This course teaches participants how to ask great questions and actively listen with full attention.

Available as an Onsite Course

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NOT Available as a Public Course

Course Objectives

This course teaches participants how to ask great questions and actively listen with full attention. The training is delivered in 2 parts: questioning ans listening, and concluded with a practical exercise, enabling participants to combined both of their new skills together.  

Course Topics

Part 1: Effective Questions

  • Effective questions are powerful and thought provoking. These questions are open-ended and not leading. They are not “why” questions, but rather ‘what’ or ‘how’ questions. ‘Why’ questions are good for soliciting information but can make people defensive so be thoughtful in your use of them. When asking effective questions, it is important to wait for the answer and not provide the answer.
  • When working with people to solve a problem, it is not enough to tell them what the problem is. They need to find out or understand it for themselves. You help them do this by asking them thought provoking questions, rather than make assumptions find out what the person you are talking to knows about the problem.
  • Behind effective questioning is also the ability to listen to the answer and suspend judgment. This means being intent on understanding what the person who is talking is really saying. What is behind their words?

 

Part 2: Listening as Part of Effective Questioning

  • Level 1 Listening
    When we are listening at level 1 our focus and attention is on how the words the other person is saying affect ourselves with minimal concern for the person talking. We listen for the words of the other person to see how they affect us. The attention is on me – what are my thoughts, judgments, issues, conclusions and feelings. There is no room to let in the feelings of the person being “listened” to. When listening at level 1 our opinions and judgments arise. Level 1 listening is appropriate when you are gathering information for yourself like getting directions or ordering in a restaurant or a store. 
  • Level 2 Listening
    When we listen at level 2, there is a deeper focus on the person being listened to. This often means not even being aware of the context. Our awareness is totally on the other person. We notice what they say as well as how they say it and what they don’t say. We listen for what they value and what is important to them. We listen for what gives them energy or sadness or resignation. We let go of judgment. We are no longer planning what we are going to say next. We respond to what we actually hear. 
  • Level 3 Listening
    When we listen more deeply than the two levels described above, in addition to the conversation we take in all information that surrounds the conversation. We are aware of the context and the impact of the context on all parties. We include all our senses, in particular our intuition. We consider what is not being said and we notice the energy in the room and in the person,  we are listening to. We use that information to ask more effective questions. 

Participants

A maximum of 10 participants can attend each Questioning and Listening Skills training session.

Duration

Onsite Questioning and Listening Skills training sessions are usually a 1-day in duration.

Certification

On successful competition of the Questioning and Listening Skills course participants will receive a House Certificate. The certification has no defined expiry date.

Course Entry Requirements

There are no special entry requirements for participants associated with this course. 

Site Requirements

There are no special site requirements  associated with this course.

Summary Of Assessments
  • Exam
Resources
Additional Information
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